• Upon accessing or utilising any part of our website, we assume that you agree to our terms and conditions. Should you not wish to adhere to our terms and conditions, please do not access or use our website. Terms and conditions may be changed at our discretion without prior notice.  
  • For the purpose of this website the following words shall be determined to have the following meanings. PEG Contractors Ltd shall mean “Us/we”. The customer or organisation (the person or organisation for whom we are doing the work and/or supplying the material for) and “Our representative” shall mean the person we send to you to do the work.
  • Any additional costs incurred by our engineer, such as parking while working on your property shall be an additional charge. The nature of our work may require more than one visit to your property as it may not be possible to fix a problem on the first visit. A diagnosis could be made necessitating parts to be ordered and a quote may be given for further work required. The quote given places you under no obligation to use our services, however, the call-out charge will still be due to us.
  • All our quotes include labour and materials required to complete the work. The quote price is fixed; however, manifest errors shall be exempted. Quotes may need revision should you alter the scope of the work or if there is an increase in the parts or materials ordered. Should it be impossible for us to complete the work for the previously quoted fixed price, we will give you a free quote for the work so that you can decide whether to utilise our services or not. Should you decide to decline the quote there will be no charges payable by you.
  • Every effort will be made to attend to each job on the required time and date as agreed with you and in accordance with our terms and conditions of sale. Work will be completed within a reasonable time frame.
  • Every effort will be made to attend to each job on the required time and date as agreed with you and in accordance with our terms and conditions of sale. Work will be completed within a reasonable time frame.
  • Should you instruct us to do a job and or purchase materials and then cancel the work, we reserve the right to charge you for financial losses incurred. Additionally we reserve the right to charge you 50% of the hourly rate for each hour of our engineer’s time should you cancel the job within 2 hours of the booking (Late Cancellation Fee).
  • If you are unsatisfied with our work, you should contact us, in writing, within 1 month of completion of the work to allow us to inspect the work and make necessary remedial work at our expense. On acceptance of our service to complete the required work you agree to allow our insurers to inspect any work carried out by us, should it be deemed necessary.
  • We are unable to guarantee our work, parts and equipment supplied to you: if they were misused, treated negligently or if repairs or modifications have been done by anyone other than us. Any work tampered with negates any guarantee by us. Should you request us to do work for you, using materials supplied by you, we cannot take responsibility for quality, proficiency for purpose or otherwise, and as such we accept no responsibility for such materials.
  • We will not accept liability for delays or consequences due to delays that affect the performance of our obligations, if such a delay is due to any cause beyond our reasonable control. We shall be entitled to reasonable time extensions caused by such delays.
  • You will take sole liability for any hazardous situation in respect to Gas Safe regulations or any Gas Warning Notice issued. Our representatives operate under their own Gas Safe registration and therefore are solely liable for any gas work and subsequent liability.
  • We reserve the right to refuse or decline to undertake any work should we deem the situation does not adhere to our terms and conditions.
  • We reserve the right, at our absolute discretion, to decide who will represent us.
  • Any goods or materials supplied and delivered by us to you, or your premises shall remain our property until paid for by you in full. We shall be entitled to seek a court injunction to prevent you from selling, transferring or otherwise disposing of such goods and materials.
  • Terms and conditions and all contracts awarded between us and you shall be governed and construed in accordance with English Law and shall be subject to the exclusive jurisdiction of the English Law.
  • Complaints must be sent to us via email to info@pegcontractors.com and will be responded to within 10 working days.
  • Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel during a period of 14 working days from the date you have given written approval for the work to begin. During that period if you choose to cancel the contract any money paid by you will be refunded. However if you have already given written approval for the work to begin before the end of the cancellation period you may be required to pay for goods and services already provided including parts that have been ordered on your behalf that we are unable to return. If you wish to cancel the contract you must do so in writing via email info@pegcontractors.com